Shipping

MVO ships to licensed businesses only, at a commercial street address on file for your account. We are a wholesale supplier — we do not ship to consumers, and we do not ship to residential accounts.

We cannot ship to a PO Box. Both parcel and freight carriers need a physical delivery location, so an order to a PO Box can’t be completed. Please give us a street address we can deliver to.

Orders ship within 2 business days. Our daily order cutoff is 12:00 pm Eastern — orders that come in after the cutoff begin processing on the next business day.

The processing clock starts once your payment has cleared and your account and license verification are complete — not at the moment you place the order. For regulated products this verification is normally already finished before you can check out at all, since we won’t accept an order for those items without a current license on file for the destination state. In practice the usual gating factor is payment clearing. If something on your account does need attention, we’ll contact you rather than let the order sit.

We ship to licensed retailers and distributors across the United States. Some products are restricted by state, county, or local law and can’t be shipped to every destination. Those rules change, so rather than publish a list that would go out of date, we check your specific cart against your specific destination at checkout — if anything in it can’t ship to you, we’ll name the items before you pay so you can adjust the order.

Shipping is calculated at checkout from your actual order and destination, and the cost is shown to you before you pay. Depending on size and destination we use a mix of parcel and LTL freight carriers.

Freight allowances are available on some account tiers. Where your account and order qualify for one, it is applied and quoted at checkout — you’ll see it in your total before you place the order. Talk to your rep about which tier your account is on.

You’ll receive tracking information as soon as your order leaves our warehouse.

Vapor and tobacco products are shipped in compliance with the federal PACT Act and applicable state law, and we maintain the sale records those laws require. Because we ship business-to-business to licensed buyers, eligibility is established by the license on your account before the order is accepted.

As the buyer, you’re responsible for holding whatever license your jurisdiction requires of you as a retailer or distributor before you resell these products.

Inspect every shipment on arrival. Claims for damage in transit, shortages, and mis-shipments must be filed within 5 business days of delivery, with photographs, and you’ll need to keep the packaging until the claim is resolved. Orders ship FOB Origin — see our Returns & Claims Policy for the full requirements and our Terms of Sale for how risk of loss is allocated.