Terms of Sale

These Terms of Sale govern every order placed with My Vape Order Inc. (“MVO,” “we,” “us”). By creating a wholesale account, placing an order, or accepting delivery of product from us, you (“buyer”) agree to these terms in full. If you do not agree, do not create an account or place an order.

MVO sells wholesale only, to licensed businesses buying for resale — this is not a consumer storefront. Every account is reviewed before approval: we verify your business licensing and identity documents, and orders ship only to a commercial street address. An account that has not been approved cannot place an order.

For regulated vapor and tobacco products, your account must also hold a current, unexpired license valid in the destination state before those items can be purchased. This is enforced automatically at checkout, and it fails closed: if a license is missing, expired, or its expiration date is unknown to us, the regulated items are blocked rather than allowed through. If a license on your account lapses, regulated products become unavailable to you until it is renewed — unregulated items are unaffected. Keeping your license and account information current, and telling us before a license expires, is your responsibility.

Placing an order is an offer to buy, which we may accept or decline. An order is accepted when we confirm and ship it — until then, we may cancel or adjust it, including for pricing or inventory errors, compliance holds, or an account that isn’t in good standing. If we cancel an order that was already paid, we refund the payment for the cancelled portion.

Wholesale pricing is confidential to your account and tier, and is shown to you at checkout before you place an order. Prepayment is the default for all orders — payment is due in full at checkout unless your account has been approved for terms under Section 5. Card payments are processed through our payment processor; MVO does not receive or store your full card number. If a pricing or billing error occurs, we’ll correct it and contact you before charging or shipping.

Every account is prepay by default. Net 30 terms are available only by application and approval — they are not automatic, not tied to your pricing tier, and not guaranteed. Approval, and any credit limit that comes with it, is at our sole discretion, and we may reduce, suspend, or withdraw terms at any time.

On an approved account, each invoice is due 30 days from its invoice date. A past-due balance accrues a late charge of 1.5% per month, or the maximum rate permitted by applicable law, whichever is less, from the due date until paid. We may hold or stop shipments to a delinquent account, and we may require a return to prepayment before releasing further orders.

All shipments are FOB Origin. Title to the goods and risk of loss pass to you at the moment the carrier takes possession of the shipment at MVO’s facility. From that point forward, loss or damage in transit is your loss and is a claim against the carrier.

As an accommodation to our customers, MVO files transit claims with the carrier on your behalf — we hold the carrier relationship and are the party the carrier will accept a claim from. Doing so does not shift the risk of loss back to MVO or make MVO responsible for the carrier’s performance. See our Returns & Claims Policy for how to report damage, a shortage, or a mis-shipment, and our Shipping Policy for processing times and destinations. Freight is shown separately on your invoice and is your responsibility unless the invoice states otherwise.

All sales are final. We do not accept returns for buyer’s remorse, overstock, discontinued product, or a change of mind. We accept claims in three situations only — damage in transit, shortage, and mis-shipment — filed within 5 business days of delivery. Opened nicotine product cannot be returned or credited under any circumstance. The full requirements, including the photographic evidence and packaging-retention rules, are in our Returns & Claims Policy, which is incorporated into these terms.

Wholesale orders on an approved account are not charged MVO-collected sales or use tax.

Whether a state vapor excise tax applies to your order depends on the destination state and on your account’s verified regulatory status. In some states MVO calculates, collects, and remits that state’s excise tax as part of your order. In others, a buyer who holds a current, unexpired distributor license issued by the destination state may buy excise-deferred, in which case the order ships without that charge and you become responsible for filing and remitting that excise tax yourself.

Distributor status for this purpose is granted by MVO only after a person at MVO reviews your actual distributor license. Describing your business as a distributor when you open your account does not by itself confer it, and no pricing tier confers it. Until that verification is complete, your orders are taxed on the standard charged basis. Where the correct treatment is unclear to us, we charge the tax rather than omit it.

Any sales, use, or excise tax arising from your own resale to your customers remains entirely your responsibility.

MVO sells regulated vapor and tobacco products only to licensed businesses buying for resale, shipped to a commercial address — not to individual consumers. As a seller of these products, MVO registers and reports as required under the federal PACT Act and applicable state law, and maintains the sale records those laws require.

Certain products cannot be shipped to certain destinations under state or local law. Where that applies to something in your cart, we’ll tell you at checkout before you pay. As the buyer, you are responsible for complying with every federal, state, and local law governing your own resale of these products — including age-verifying your retail customers, holding any license your jurisdiction requires of you, and meeting any reporting obligation that attaches to your sales.

Except for any warranty stated by the product manufacturer, MVO sells products “as is” and disclaims all other warranties, express or implied, to the fullest extent the law allows. To the fullest extent the law allows, MVO’s total liability for any order is limited to the amount you paid for that order, and MVO is not liable for indirect, incidental, consequential, or lost-profit damages.

These terms, and any dispute arising out of them or out of your account or any order, are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

The exclusive venue for any such dispute is the state or federal courts located in Orange County, California. Both parties consent to the personal jurisdiction of those courts and waive any objection to venue there, including on grounds of inconvenient forum.

In any action to enforce these terms or to collect an amount owed, the prevailing party is entitled to recover its reasonable attorney’s fees and costs of collection, in addition to any other relief awarded.

We may update these terms from time to time; the effective date at the top of this page shows the current version. Continuing to order after a revision is posted means you accept the updated terms.

Questions about these terms? Email billing@myvapeorder.com. For a damage, shortage, or mis-shipment claim, email returns@myvapeorder.com.